This Shipping Policy explains how Marine Stockroom processes and dispatches orders. Available destinations, shipping services, and charges are shown at checkout before an order is submitted.
Shipping Destinations and Charges
We ship only to destinations for which the checkout page offers a shipping method. Availability can depend on the delivery address, product, package size, and carrier service. If checkout does not offer a shipping method for an address, we cannot accept an order for that destination.
Shipping charges are calculated and displayed at checkout. Marine Stockroom does not advertise a fixed shipping charge or free-shipping threshold unless it is shown in the current checkout.
Order Processing and Dispatch
Eligible orders placed before 7:30 PM Pacific Time (PT) on a business day are normally dispatched the same business day. Business days are Monday through Friday, excluding carrier and public holidays.
Same-day dispatch applies only when the item is in stock, payment is confirmed, and the delivery address and order details are complete. Orders requiring address, payment, product, quantity, or compatibility review may take longer. Orders placed after the cutoff, on weekends, or on holidays are normally processed on the next business day.
Dispatch timing is separate from carrier transit time. Same-day dispatch is not a guarantee of same-day delivery or a fixed arrival date.
Estimated Delivery
Any delivery estimate shown during checkout or in tracking is an estimate rather than a guarantee. Carrier delays, weather, service interruptions, remote destinations, address problems, and other events outside our reasonable control may affect delivery.
Tracking and Split Shipments
When tracking is available, it is sent to the email address used for the order. Tracking can take time to update after a carrier receives the package.
An order containing multiple items may arrive in more than one shipment. When this happens, the available tracking details may be provided separately.
Address Changes
Please check the complete delivery address before submitting an order. If an address needs to be corrected, contact us immediately. We cannot guarantee a change after an order has entered processing or been transferred to a carrier. Additional carrier charges caused by an incorrect or incomplete customer-provided address may be the customer’s responsibility.
Delays, Loss, Damage, or Missing Items
If tracking is delayed, first allow the carrier time to update its scan history. For a package that appears lost, arrives damaged, or is missing an item, email [email protected] with the order number and relevant photos or tracking details. Keep the item and packaging while the issue is reviewed.
Shipping Questions
For questions about shipping or an existing order, contact [email protected].