Marine parts can be similar while differing in voltage, dimensions, connections, mounting, or manufacturer part number. Please compare the product page with the original component before installation.
30-Day Return Window
You may request a return within 30 days after delivery. To be eligible, the item must be unused, uninstalled, unmodified, complete, and in resalable condition with its original packaging, labels, accessories, manuals, and included components.
Opening packaging for reasonable inspection does not by itself prevent a return. Items showing installation, use, modification, customer-caused damage, missing parts, or materially damaged packaging may not qualify for a full refund.
How to Request a Return
Email [email protected] before sending an item. Include:
- Your order number
- The product name and SKU or part number
- The reason for the return
- Photos of the item, label, packaging, and damage when relevant
Wait for return instructions and the confirmed return address. Do not send a return to an address found on a shipping label or elsewhere without authorization, as it may not be the correct returns location.
Return Shipping Responsibility
- Wrong item selected or change of mind: The customer is responsible for return shipping. Original outbound shipping charges are not refundable unless required by law.
- Incorrect, damaged, incomplete, or confirmed defective item: Contact us promptly with the order details and photos. When the issue is confirmed, Marine Stockroom will provide the appropriate return, replacement, or refund instructions and cover reasonable return shipping when a return is required.
Inspection and Refunds
Returned items are inspected after receipt. We will notify you whether the return is approved and whether any deduction is necessary because of missing components, use, installation, modification, or customer-caused damage.
Approved refunds are issued to the original payment method. The time for a credit to appear depends on the payment provider or bank and is outside Marine Stockroom’s direct control.
Exchanges
Availability can change, so a direct exchange is not guaranteed. When an exchange is not practical, we may process an approved return and ask you to place a separate order for the replacement item.
Before Installation
Confirm the manufacturer part number, voltage, dimensions, connections, mounting pattern, direction, and included quantity before installation. Contact [email protected] before ordering when the available product information does not answer a compatibility question.